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6 Technology Trends That Will Change How You Do Business in 2010

Max Klausner | SmallBizLink

January 05, 2010

Google Voice

Google Voice will change the way your business uses the phone. Currently only available by invitation (request an invitation here) expect Google Voice to become available to the masses in 2010.

What Google Voice can do:
There are two ways to use Google Voice depending on whether you want to keep your current number or are willing to take a new Google number.
Using Google Voice with your existing number:
  • Google voicemail: voicemail like email
  • Voicemail transcription: read what your voicemail says
  • Custom greetings: vary voicemail greetings by caller
  • International calling: low cost calls to the world
  • Notifications: read voicemail messages via email or SMS
  • Share voicemails: forward, embed, or download voicemails

    The Big Deal:
    No more sifting through customer messages and calls. Have your messages sent right to your inbox and transcribed! Never lose a customer number or forget about a message again.
    It gets even better if you are willing to use Google’s number:
  • One number: a single phone number that rings all your phones
  • Free SMS: send, receive & store text messages online
  • Block calls: send unwanted callers straight to voicemail
  • Record calls: record phone calls and store them online
  • Conference calls: join several people into a single call
  • Screen callers: hear who is calling before you pick up

    Yes, It Gets Even Cooler: Imagine going on the road for a trade-show and having the ability to easily forward all calls from the office to your cell phone. Better yet, easily ring all your numbers simultaneously. Google will continue it’s revolution of the phone industry with the addition of VOIP to Google Voice as well as the launch of Nexus One, their first phone.

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